Refund Policy

Refund & Delivery Policy

At Mail A Card, every card is printed on demand specifically for you. Because our products are fully customized, we have specific guidelines regarding returns, replacements, and non-tracked mail.

Damaged, Defective, or Printing Errors

If your card arrives damaged, bent, or with a printing error (e.g., ink smears or cut issues), we will make it right immediately! * Resolution: We will happily send a free replacement card or issue a full refund. * How to Claim: Please email us at sales@mailacard.ca within 14 days of delivery. Please include your order number and a clear photo showing the defect.

Stamped Mail & Delivery Expectations

Our cards are mailed as traditional post using standard postage stamps to keep delivery affordable and convenient.

• No Tracking Numbers: Standard stamped mail does not include step-by-step postal tracking. * Estimated Delivery Times: Standard mail generally takes 5–7 business days (Canada/US) depending on your local postal service. * Delayed or Lost Cards: If your card has not arrived after 10 business days, please reach out to us at sales@mailacard.ca. We will gladly issue a free reprint and re-mail your card, or provide store credit for a future order. Cash refunds are not issued for untracked postal delays.

Customer Order Errors

Because production begins shortly after an order is submitted: * We cannot offer refunds, store credit, or free reprints for errors made during the ordering process. * This includes typographical/spelling errors, low-resolution or blurry uploaded photos, or an incorrect recipient mailing address provided at checkout. * Please double-check your custom text and recipient address before completing your order!